Return Policy:

MicroVid.com has a 30-Day Return Policy. If you are not satisfied with your purchase you have 30 days to return it. You must call us to obtain a return authorization number and once the product is returned, as long as it arrives in the same new condition along with all the packing material and accessories that it was originally shipped with, you will receive a full refund LESS THE ORIGINAL COST OF SHIPPING and Insurance where applicable. Customers must pay their own return shipping fees.

* Exceptions .... in addition to our normal return policy a 15% restocking fee will be applied for items over $1,500. Special order parts are non-refundable.

Ordering Options:

You may order through the following methods:

• Online ordering with a secure encrypted SSL server site. Credit cards accepted are Visa, MC, and Amex
  

• Phone - you can call us Monday - Friday 8am - 5pm PST to place your order. 1-800-862-0447. International customers can call 1-714-893-5997. If you call after hours you can leave a message, please include your daytime phone number so we may return your call.
  
  
• FAX - you can fax your order to 714-893-3613.
  
  
• Purchase Order - we accept purchase orders from established businesses. If you have not been set up as a customer with Southland Instruments we will need a copy of your credit and bank references. Our terms are NET 30. Please fax your purchase order to 714-893-3613. If you are a school or part of the US Government, we do not require a copy of your company's credit references.
  
  
• Mail - you can mail your order with a check made out to "MicroVid.com " to the address listed below. Please remember to include shipping. All checks must clear before any products will be shipped.
  
  
• International Orders - we ship internationally. All international orders require payment by wire transfer. Please call or email us if you are an international customer.

Address:

15121 Graham Street, Unit 104
Huntington Beach, CA 92649
USA

Phone: 1-800-862-0447 / 714-893-5997
Fax: 714-893-3613
E-mail: info@microvid.com